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Official

Privacy Policy

Effective date: . TiX Studio, Lda. ("TiX", "we", "our" or "us") is committed to providing quality services and to safeguarding your privacy in accordance with applicable data protection and privacy laws. This Privacy Policy outlines our ongoing obligations in respect of how we collect, hold, use, disclose, store, secure, and dispose of Personal Information.

Without limiting any statutory rights, we state expressly that personal data is processed in good faith, with no harmful intention, and solely to operate, maintain, and improve user experience, service quality, and lawful business functions.

1. Applicable Privacy Frameworks

We observe privacy principles and obligations under applicable legislation, including where relevant the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), as well as Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR"). Where local law provides additional protections, those protections shall apply.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner: https://www.oaic.gov.au/.

2. What is Personal Information and Why We Collect It

"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, without limitation, names, email addresses, device identifiers, usage records, support communications, and related technical metadata.

We collect Personal Information by lawful and fair means, including through correspondence, support requests, applications, websites, analytics tools, cookies and similar technologies, and, where applicable, third-party integrations. We collect such information for the primary purpose of delivering our services, communicating with users, maintaining product integrity, and improving user experience. We may use Personal Information for secondary purposes that are reasonably related to those primary purposes and within reasonable user expectations.

3. Legal Bases for Processing

Where GDPR applies, we process Personal Information only where a lawful basis exists, including: (a) performance of a contract; (b) compliance with legal obligations; (c) legitimate interests in operating and improving the Services; and (d) consent, where required.

4. Sensitive Information

Sensitive information (including information concerning health, beliefs, union membership, or similar protected categories) will only be used or disclosed where: (a) required for the primary purpose for which it was obtained; (b) directly related to a permitted secondary purpose; (c) you have provided valid consent; or (d) required or authorised by law.

5. Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. In some circumstances, we may receive information from third parties (for example, infrastructure, analytics, support, or payment partners). In such cases, we take reasonable steps to ensure you are made aware of the information provided to us and the purposes for which it is processed.

6. Disclosure of Personal Information

Your Personal Information may be disclosed:

  • to service providers and processors where necessary for service delivery;
  • to third parties where you have consented to such use or disclosure;
  • where required, permitted, or authorised by law, court order, or competent authority.

We do not sell Personal Information.

7. Security of Personal Information

Personal Information is stored and protected using reasonable technical and organisational safeguards designed to reduce risks of misuse, loss, unauthorised access, modification, or disclosure. While no method of storage or transmission is absolutely secure, we maintain continuous review and improvement of our controls.

8. Data Retention and Destruction

We retain Personal Information only for as long as required for lawful business purposes, legal obligations, dispute resolution, and enforcement of agreements. Once no longer required, we take reasonable steps to destroy or permanently de-identify Personal Information, subject to mandatory retention requirements under applicable law.

9. Access, Correction, and Data Subject Rights

Subject to legal limitations, you may request access to Personal Information held by us and request correction where the data is inaccurate, incomplete, or not up to date. You may also request erasure, restriction, objection, data portability, and withdrawal of consent where applicable.

We may require verification of identity before processing requests in order to protect Personal Information. Administrative charges may apply only where lawful and reasonable for extensive copy requests.

10. Children's Privacy

We do not knowingly collect Personal Information from children in a manner prohibited by law. Where Services are directed to children under 13, we implement age-appropriate privacy safeguards and parental transparency measures. If you believe information from a child has been collected improperly, contact us and we will take prompt remedial action.

11. Maintaining Data Quality

It is important that Personal Information be accurate, complete, and current. We take reasonable steps to maintain data quality and encourage you to notify us promptly of any updates or corrections.

12. Policy Updates

This Privacy Policy may be amended from time to time to reflect legal, regulatory, operational, or technical developments. We reserve the right, at our sole discretion, to modify, vary, replace, or supplement the terms and conditions of this Privacy Policy at any time, without obtaining repeated or renewed consent from users for each individual amendment, to the extent permitted by applicable law. The current version will always be made available on this page with an updated effective date, and continued access to or use of the Services following publication of revised terms constitutes acceptance of those revised terms.

13. Privacy Complaints and Enquiries

If you have any question, request, or complaint regarding this Privacy Policy or our data handling practices, please contact:

  • TiX Studio, Lda.
  • Email: aiinject@gmail.com
  • Address: Available upon written request
  • Phone: Available upon written request